AMPCS Ltd offers a wide range of service and support plans for your NIR instrumentation that can be tailored to suit your specific requirements. For more information, phone +44 (0) 1621 843354 or email info@ampcs.co.uk
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| Contract Duration |
12 Months
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12 Months
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12 Months
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12 Months
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12 Months
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12 Months
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| Additional visits included |
No
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No
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Unlimited
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No
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No
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Unlimited
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1
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2
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2
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1
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2
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2
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| Call out charge including all travel time/cost & 1hour on-site labour/ Additional labour rate/hr |
Current rates
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Current rates
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Inclusive
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Current rates
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Current rates
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Inclusive
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| Additional parts included |
None
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None
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Unlimited
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None
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None
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Unlimited
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| Target response time (Hours) |
72
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72
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24
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72
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48
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24
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| 24/7 Hour Telephone support (Unlimited) |
Yes
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Yes
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Yes
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Yes
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Yes
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Yes
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| Software Support (Unlimited) |
Optional
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Optional
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Optional
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Optional
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Optional
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Optional
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| Software Calibration Support/Updates |
Optional
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Optional
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Optional
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Optional
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Optional
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Optional
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| Photometric Performance Checked using traceable certified standards |
No
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No
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No
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Yes
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Yes
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Yes
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No
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No
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No
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Yes
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Yes
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Yes
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| Discounted rates on all parts, labour and call out charges for contracted customers |
Yes
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Yes
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N/A
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Yes
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Yes
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N/A
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Definitions & Glossary of Terms
Contract Duration
The length or term of the contracted period, starting from the time of customer acceptance.
Number of Scheduled PM visits included
The number of Preventive Maintenance (PM) visits included in the contract. These visits are scheduled to fit with the customer’s specific requirements.
Additional visits included
Any visits over and above the inclusive PM visits.
PM Service kit (lamp and filter) included
Service kit/Parts normally replaced during a service as defined by the instrument manufacturer.
Call out charge including all travel time & 1st hour on-site labour
Our standard charge for a call out inclusive of all travel time, on-site labour time and any travel expenses such as fuel but not including airfares (if applicable).
Additional parts included
Any parts not covered by the standard service kits.
Target response time (Hours)
We will endeavor to be with you the same day if possible. If this is not possible our target is to be on-site no later than specified in the contract type.