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NIR Service & Support Plans

AMPCS Ltd offers a wide range of service and support plans for your NIR instrumentation that can be tailored to suit your specific requirements. For more information, phone +44 (0) 1621 843354 or email info@ampcs.co.uk

 

AMPCS Support Plan

   Basic 1

   Basic 2

 Advanced

   PCert 1

   PCert 2

   PCert Advanced

Product Number
FF100BSC1V
FF100BSC2V
FF100ASC2V
FF100PCC1V
FF100PCC2V
FF100PCAUV
Contract Duration
12 Months
12 Months
12 Months
12 Months
12 Months
12 Months
Additional visits included
No
No
Unlimited
No
No
Unlimited

PM Service kit (lamp and filter) included

1
2
2
1
2
2
Call out charge including all travel time/cost & 1hour on-site labour/ Additional labour rate/hr
Current rates
Current rates
Inclusive
Current rates
Current rates
Inclusive
Additional parts included
None
None
Unlimited
None
None
Unlimited
Target response time (Hours)
72
72
24
72
48
24
24/7 Hour Telephone support (Unlimited)
Yes
Yes
Yes
Yes
Yes
Yes
Software Support (Unlimited)
Optional
Optional
Optional
Optional
Optional
Optional
Software Calibration Support/Updates
Optional
Optional
Optional
Optional
Optional
Optional
Photometric Performance Checked using traceable certified standards
No
No
No
Yes
Yes
Yes
Wavelength Performance Checked using traceable certified standards
No
No
No
Yes
Yes
Yes
Discounted rates on all parts, labour and call out charges for contracted customers
Yes
Yes
N/A
Yes
Yes
N/A

Definitions & Glossary of Terms

Contract Duration

The length or term of the contracted period, starting from the time of customer acceptance.

Number of Scheduled PM visits included

The number of Preventive Maintenance (PM) visits included in the contract. These visits are scheduled to fit with the customer’s specific requirements.

Additional visits included

Any visits over and above the inclusive PM visits.

PM Service kit (lamp and filter) included

Service kit/Parts normally replaced during a service as defined by the instrument manufacturer.

Call out charge including all travel time & 1st hour on-site labour

Our standard charge for a call out inclusive of all travel time, on-site labour time and any travel expenses such as fuel but not including airfares (if applicable).

Additional parts included

Any parts not covered by the standard service kits.

Target response time (Hours)

We will endeavor to be with you the same day if possible. If this is not possible our target is to be on-site no later than specified in the contract type.