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Wet Chemistry Support Plans

AMPCS Ltd offers Bronze, Silver and Gold service and support plans for your wet chemistry analysers. They key points are outlined below and they can be tailored to suit your specific requirements. For more information, phone +44 (0) 1621 843354 or email info@ampcs.co.uk

Our Bronze Plan

  • Service visits: 1 planned visit per year – includes maintenance kit, engineer’s labour charges and travel costs. *
  • Call-out visits: Quick response times and reduced charges for travel and on-site labour. *
  • Telephone support from our technical experts.

Our Silver Plan

  • Service visits: 2 planned visits per year – includes maintenance kit, engineer’s labour charges and travel costs. *
  • Call-out visits: Quick response times – maximum call-out time is 72 hours (Monday to Friday 08.30-17.00 excluding public holidays) but we aim, wherever possible, to contact you within the same day. Reduced charges for travel and on-site labour. *
  • Telephone support from our technical experts.

Our Gold Plan

  • Service visits: 2 planned visits per year – includes maintenance kit, engineer’s labour charges and travel costs. *
  • Call-out visits: Quick response times – maximum call-out time is 48 hours (Monday to Friday 08.30-17.00 excluding public holidays) but we aim, wherever possible, to contact you within the same day. Includes all charges for travel and on-site labour. *
  • Telephone support from our technical experts.

* Please note that additional spare parts or consumable items used or supplied during service visits or call-out visits will be charged at the current list price.